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Policy

Return Policy Our first priority is protecting our customers & staff. Respectfully, we do not accept returns or exchanges due to COVID-19. Please be sure to order your correct size & feel free to double check prior to checking out. If you need help with
sizing, the product description will specify whether merchandise runs big or small, along with measurements of clothing. Models ormally wear medium clothing.

SHIPPING INFORMATION

How long does shipping take? We know you’re excited to receive your Grand En Tri merchandise! Processing time is 1 to 3 business days, as all orders are processed on weekdays during business hours, not including weekends or holidays, unless otherwise noted. All orders placed on Friday & weekends will be processed the following business day. Standard Priority is 4-7 business days.We apologize but at this time we do not offer expedited shipping. The Grand En Tri staff is working safely and diligently to get all shipments out as soon as possible. Due to the current world climate, COVID-19, you may experience shipping delays.

ORDER CHANGES / CANCELLATIONS

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it. Please be sure all pertinent information is entered correctly prior to finalizing your order, this includes billing and shipping addresses, accurate apartment or suite numbers, zip codes, telephone numbers, etc. are correct prior to completion of your order.

Grand En Tri is not responsible for any unclaimed packages

Unfortunately USPS delays are out of our control:

Grand En Tri is not responsible for any items that may be lost or delayed in transit. Please file a claim on USPS.COM. All pieces are shipped via USPS. Once your item leaves our warehouse, delivery is in the hands of USPS. Any issues with delivery such as your tracking saying it’s delivered and you have not received your item, please contact USPS.

Need my package reshipped: In the case a package is returned back to Grand En Tri, a reshipment fee must be paid by the customer, in order to be reshipped back to the customer. Please contact s@thegrandentri.com for further instructions.

'RETURN TO SENDER'

Packages that are ‘returned to sender’ due to incorrect shipping information provided by the customer, will be issued a store credit minus shipping costs. Or a reshipment fee must be paid by the customer, in order to be reshipped back to the customer. Please contact cs@thegrandentri.com for further instructions.

PRE-ORDERS

At GRAND EN TRI, a pre-order is being “one step ahead of the rest” by making a reservation for an item that is not yet available for sale, but will be soon. An estimated shipping date is indicated for each pre-order item within the product description.

What if I order an item that is currently available and a pre-order item?

Mixed orders consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees. Don’t worry, we’ll cover the pre-sale shipping fee. What if I order two different
pre-sale items that do not have the same estimated shipping dates? Orders consisting of pre-order items with different estimated shipping dates: the products will be shipped together on the latest estimated shipping date. Your credit card will be charged for the
full pre-sale retail amount along with any taxes and fees at the time of check-out. You will receive a confirmation email as soon as the pre-sale package is shipped. The purchase of pre-order items can only be made on our website, www.theGRANDENTRI.com. All pre-sale order inquiries should be directed to CS@thegrandentri.com only. Questions regarding customer pre-orders cannot be answered via social media. If you have any questions regarding pre-orders, please do not hesitate to contact us prior to making your purchase. Thank you for shopping GRAND EN TRI.. ALWAYS, MAKE A GRAND EN TRI!

ALL SALE ITEMS ARE FINAL

STOCKIST(WHOLESALE) NEED LOGIN FOR WHOLESALE DO YOU OWN A BOUTIQUE OR LOOKING TO OPEN ONE? THE GRAND EN TRI BRAND HAS THE BEST PCS TO ATTRACT CUSTOMERS. IT’S EASY! Please contact cs@grandentri.com

I’VE RECEIVED AN INCORRECT ITEM, WHAT DO I DO?
We want to sort out any issues with incorrect items straight away. If one of the items you’ve received is incorrect, please contact us at cs@grandentri.com noting your order number and incorrect item(s) and we will forward a return label to you at no additional expense to you. Once received, we will ship out the correct item.

WILL YOU REFUND THE SHIPPING CHARGES ON MY PARCEL?
Shipping fees are non-refundable.

MISSING ITEM?

GRAND En Tri is not responsible for any missing or lost packages due to UPS/USPS error. GRAND En Tri does not issue refunds. Please contact us at cs@grandentri.com for any questions or concerns.

WILL AN ITEM BE BACK IN STOCK?
Occasionally we may restock an item due to high demand. To know when items are restocked please sign up for our email list.

PAYMENT PROMOS & GIFT VOUCHERS

WHAT PAYMENT METHODS CAN I USE TO PAY FOR MY ORDER?  We accept PayPal, major credit cards, Afterpay and Sezzle.

CAN YOU HELP WITH USING MY PROMO CODE AT THE CHECKOUT?
At checkout, please enter the code that was issued. It will be deducted from the subtotal of the order. Store credit coupons are one-time use. Should there be a remaining balance, a new store credit coupon will be issued.

HOW DOES AFTERPAY WORK?
Afterpay makes your monthly budgeting even easier by letting you spread the cost of your order over 4 interest- free installments paid very 2 weeks.

HOW DO I PAY FOR AN ORDER USING AFTERPAY?
HOW DOES THE PAYMENT SCHEDULE WORK FOR AFTERPAY?